These Business Terms of Use ("Terms") govern the relationship between Collaboracia OÜ ("Company", "we", "us", "our", "Starta.one") and the Business ("you", "your") in relation to access to and use of the website https://starta.one/, its subdomains and our applications.
Please review these Terms carefully. By accessing or using the Site and the Services, you agree to be bound by (1) these Terms and (2) our Privacy Policy and Cookies Policy. If you do not agree, please do not use the Site and the Services. Headings are for reference only.
Starta.one is owned and operated by Collaboracia OÜ, a company registered and acting under the laws of the Republic of Estonia, with its registered office at Harju maakond, Tallinn, Kesklinna linnaosa, Kaupmehe tn 7-120, 10114, Estonia (registry code 16244454).
To access or use the Site and Services, you represent and warrant that you have the right, authority and capacity to enter into these Terms and to comply with them. You must be at least 13 years old; if you are below the age of majority in your country, you confirm you have the consent of a parent or guardian. You must also have the legal capacity to enter into a binding contract. If you use the Site on behalf of a legal entity, you represent that you are authorised to bind that entity to these Terms.
We may modify, amend or replace these Terms by posting a revised version on the Site. We will inform you of any material changes at least 15 days before they take effect. If you do not agree, you may stop using the Site and Services within that period. Continued use after the changes take effect means you accept the revised Terms.
We provide access to the functionality of the Site so that you can run your business and offer your Business Services to Visitors and Customers ("Services"). Depending on your plan, the Services may include:
We may add, change or discontinue Services or features at our discretion and will use reasonable efforts to inform you of material changes. You can review available functionality within your Organization at any time.
We offer a free plan with core functionality and one or more paid plans that unlock additional functionality (a "Subscription"). New Organizations may receive a free trial of paid features for a limited period (currently 14 days) so you can evaluate them before paying.
The price of a paid plan depends on the plan you choose and the number of team members in your Organization: a base plan includes a set number of members, and additional members are charged per member. You select a Subscription Term — monthly, 3-month, 6-month or yearly; longer Terms may carry a discount. The plans, what they include, the Subscription Terms and the exact prices are shown on the Site and within your Organization's subscription settings.
We may offer Services on promotional terms (for example discounts or seasonal offers) at our discretion, and may change those terms at any time. We post information about such offers on the Site, and you are responsible for reviewing it.
To use the Services, you must register an Account (by clicking "Sign up" and completing the form, or by using a supported sign-in provider) and create an Organization. Account registration is free of charge. You must provide accurate, complete information and keep it up to date. We may change the registration form and require additional information.
You are responsible for keeping your login credentials confidential and for all activity under your Account. Notify us immediately of any unauthorised use. An Account has a single owner. You may not transfer your Account or its credentials to a third party, give a third party access to it, or register an Account by proxy.
You may request to close your Account at any time via your Account settings (where available) or by contacting us. On closure we delete your personal data as described in the Privacy Policy, unless retention is legally required. You may not close your Account to evade an investigation, and you remain liable for obligations related to your Account.
Once you create an Organization you act as a Business. You still have access to the functionality available to Visitors and Customers under the Customer Terms of Use. You may create Business Profiles as permitted by your plan.
The cost of paid Services is shown on the Site and within your Organization's subscription settings, and depends on the plan and Subscription Term you choose and the number of team members in your Organization. Some Services are provided free of charge as indicated on the Site.
Currency. Prices are shown and charged in the currency available for your Organization (currently EUR, UAH or PLN). If you pay in a different currency, conversion and any related fees are determined by the Payment System.
Payment System. Subscriptions are processed through Stripe, unless we specify otherwise. Your use of Stripe is subject to its terms, available at https://stripe.com/. A payment is deemed made when it is credited in full.
Activation and auto-renewal. To activate a Subscription, choose your plan and Term and complete payment. By activating a Subscription you agree that, unless you cancel, it renews automatically for the same Term, without limit on the number of renewals, and the applicable charge is taken on each renewal date using your stored payment method.
Failed payments. If a renewal fails (e.g. card expiry or insufficient funds) and you have not cancelled, you will be warned within your Organization and must complete payment within 14 days. If you do not, we may suspend your Organization and access to the paid Services.
Cancellation. You may cancel a Subscription at any time; it remains active until the end of the Term already paid for.
Changing your plan. If you add team members or paid Services, the additional cost applies from the next Term (for monthly Subscriptions) or is recalculated on a pro-rata basis (for longer Subscriptions), as shown at the time of the change. If you remove Services, the reduction applies from the next Term.
Add-ons. We may offer paid add-ons (for example SMS credit packs) at the prices shown on the Site.
Refunds. Except where required by mandatory law, we do not refund payments already made. You can evaluate paid features during the free trial before any charge. This does not affect any statutory rights that cannot be waived.
We let you take orders and payments from your own clients. For this you may connect a Payment System (such as Stripe, Monobank, LiqPay or WayForPay). For the avoidance of doubt, payments for Business Services are made directly between you and your client, without the involvement of the Company — we only provide the functional ability to use the Payment System you choose.
We are not responsible for any payments between you and your clients. You are solely responsible for your use of the connected Payment System (including compliance with its terms) and for any disputes with your clients about payments for your Business Services.
The Services include AI-powered features that assist you — for example answering questions, drafting content and helping you carry out actions you request. You acknowledge that:
All rights to the Site and its content, design, text, graphics, interfaces, logos, source and object code and other materials ("Our Content") belong to us or our licensors and are protected by applicable laws. Except as expressly permitted in these Terms, you may not modify, reproduce, distribute, sell, license, reverse engineer, decompile, copy or republish any part of the Site or Our Content. Using the Site does not grant you any intellectual property rights in Our Content.
You may embed part of your Business Profile into your own website using an inline-frame component. We grant you a personal, non-transferable, non-sublicensable, non-exclusive, revocable, limited licence to display Starta.one's logo and brand features as part of that embed, solely for the benefit of the Company. You will not register or use any marks confusingly similar to ours.
You warrant that you have all rights to any materials, logos, trademarks and other content you post ("Your Content"), that it complies with applicable laws and does not infringe third-party rights, and that you will handle any related third-party claims yourself and reimburse our resulting costs. By posting Your Content, you grant us an irrevocable, worldwide, non-exclusive, sublicensable, fully paid licence to use, copy, display and distribute it for the purpose of operating the Services. We may remove Your Content at our discretion if we believe it violates these Terms or the law, or may harm Users or third parties.
You may not post content that: is hateful, discriminatory or offensive; contains nudity, pornography or scenes of violence or crime; exploits minors or persons under the age of majority; promotes violence, terrorism, fraud or illegal activity; is defamatory or misleading; violates privacy or confidentiality; infringes intellectual property rights; contains malware, spam or unsolicited mass mailings; links to restricted/hidden pages; uses Users for unrelated commercial activity; harms the reputation of any User; or impersonates others.
We may suspend your Account and restrict access if we receive complaints that Your Content breaches these Terms, we verify at least three such complaints and issue warnings, and you do not remedy the breach.
You agree to use the Site and Services in compliance with these Terms and applicable laws, and warrant your use does not infringe third-party rights. You are responsible for all your activity. Fraudulent, abusive or illegal activity may lead to closure of your Account or suspension of access. Treat our representatives, partners and other Users courteously.
You agree not to (or attempt to): breach any applicable law or these Terms; use viruses or tools intended to damage or interfere with the Site, or intercept data or breach security; place an unreasonable load on our infrastructure (including denial-of-service or spam); scrape or collect data by automated means, create fake accounts, or circumvent technical measures; make unauthorised use of, or access to, our systems; or use the Site in a way that infringes others' rights or is unlawful, defamatory, harassing, deceptive or harmful. Breach may be investigated and may result in civil, criminal or other legal proceedings.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO WARRANTIES ABOUT THE CONTENT, COMPLETENESS, RELIABILITY OR AVAILABILITY OF THE SERVICES, OR THAT THEY WILL MEET YOUR EXPECTATIONS OR BUSINESS OUTCOMES. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ACCURACY. WE DO NOT GUARANTEE THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, AND WE ARE NOT RESPONSIBLE FOR PROBLEMS WITH ANY PAYMENT SYSTEM.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE ARE NOT LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL OR INCIDENTAL LOSS OR DAMAGES, OR FOR LOSS OF PROFITS, BUSINESS OR DATA, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SITE AND SERVICES, ON ANY LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY. WE ARE NOT LIABLE FOR THIRD PARTIES' CLAIMS, FOR YOUR INTERACTIONS WITH OTHER USERS, OR FOR CONTENT POSTED BY OTHER USERS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY IN CONNECTION WITH THE SITE AND SERVICES SHALL NOT EXCEED EUR 100 (ONE HUNDRED EUROS). THIS LIMITATION IS CUMULATIVE AND DOES NOT DEPEND ON THE NUMBER OF CLAIMS. THESE LIMITATIONS DO NOT EXCLUDE OR LIMIT LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
Our Site may contain links to third-party websites we do not control. You access them at your own risk and are responsible for their terms; we are not a party to those agreements.
If a dispute arises, we encourage you to contact us first so we can try to resolve it directly. Any dispute relating to your use of the Site or Services, or to these Terms, that cannot be resolved directly shall be subject to the competent courts of the Republic of Estonia. To the fullest extent permitted by law, disputes will be handled on an individual basis and not as a class action. Disputes seeking to protect intellectual property rights, and claims for injunctive relief, are excluded from the requirement of prior informal negotiation.
Entire agreement and severability. These Terms constitute the entire agreement between you and us regarding the Site and Services and supersede prior agreements. If any part is found unenforceable, the rest remains in effect. Failure to enforce a right is not a waiver.
Assignment. You may not assign these Terms without our consent. We may assign them or subcontract our obligations.
Applicable law. These Terms are governed by the laws of the Republic of Estonia, without regard to conflict-of-law rules.
Indemnification. You agree to indemnify and hold us and our affiliates, officers, agents, contractors and employees harmless from any claim or liability (including reasonable legal fees) related to your use of the Site and Services or your breach of these Terms or applicable law.
Please review our Privacy Policy and Cookies Policy, which describe how we handle personal data and cookies. When you process personal data about your own clients through the Site, you act as the controller and we act as your processor, as described in the Privacy Policy.
These Terms remain in effect while you use the Site and Services. You may stop using them at any time by closing your Account. We may suspend or terminate your access if you breach these Terms or applicable law, without liability. Provisions that by their nature should survive termination (including warranty disclaimers and limitations of liability) will survive.
Questions about these Terms? Contact us: