These Customer Terms of Use ("Terms") govern the relationship between Collaboracia OÜ ("Company", "we", "us", "our", "Starta.one") and the Visitor/Customer ("you", "your") in relation to access to and use of the website https://starta.one/, its subdomains and our applications.
Please review these Terms carefully. By accessing or using the Site and the Services, you agree to be bound by (1) these Terms and (2) our Privacy Policy and Cookies Policy. If you do not agree, please do not use the Site and the Services. Headings are for reference only.
Starta.one is owned and operated by Collaboracia OÜ, a company registered and acting under the laws of the Republic of Estonia, with its registered office at Harju maakond, Tallinn, Kesklinna linnaosa, Kaupmehe tn 7-120, 10114, Estonia (registry code 16244454).
To access or use the Site and Services, you represent and warrant that you have the right, authority and capacity to enter into these Terms and to comply with them. You must be at least 13 years old; if you are below the age of majority in your country, you confirm you have the consent of a parent or guardian.
We may modify, amend or replace these Terms by posting a revised version on the Site. We will inform you of any material changes at least 15 days before they take effect. Continued use after the changes take effect means you accept the revised Terms.
We provide access to the functionality of the Site so you can discover businesses and order their Business Services ("Services"). As a Visitor, you can:
As a Customer (with an Account), you can additionally create and manage an Account and profile, be added to a Business's Organization after your approval, and create your own Organization (after which the Business Terms of Use govern that activity). We may add, change or discontinue functionality and will use reasonable efforts to inform you of material changes. Where chat or AI-assisted features are available, AI output is provided to assist you and may be inaccurate — please use your own judgement.
Using the Site as a Visitor/Customer is free of charge. If you create an Organization and become a Business, we may charge for some Services under the Business Terms of Use.
When you pay for Business Services, the payment is made directly between you and the relevant Business through the Payment System the Business has connected — we are not a party to it. We are not responsible for payments between you and a Business, and you and the Business are solely responsible for any disputes about them. Your use of a Payment System is subject to that provider's own terms.
To access some functionality you must create an Account (by clicking "Sign up" and completing the form, or by using a supported sign-in provider). Registration is free. You must provide accurate, complete information and keep it up to date.
You are responsible for keeping your login credentials confidential and for all activity under your Account. Notify us immediately of any unauthorised use. An Account has a single owner. You may not transfer your Account or its credentials, give a third party access to it, or register an Account by proxy.
You may request to close your Account at any time via your Account settings (where available) or by contacting us. On closure we delete your personal data as described in the Privacy Policy, unless retention is legally required. You may not close your Account to evade an investigation.
All rights to the Site and its content, design, text, graphics, interfaces, logos, source and object code and other materials ("Our Content") belong to us or our licensors and are protected by applicable laws. Except as expressly permitted, you may not modify, reproduce, distribute, sell, license, reverse engineer, copy or republish any part of the Site or Our Content.
You warrant that you have all rights to any materials you post in your Account, in your Feedback or otherwise on the Site ("Your Content"), that it complies with applicable laws and does not infringe third-party rights, and that you will handle any related third-party claims yourself and reimburse our resulting costs. By posting Your Content, you grant us an irrevocable, worldwide, non-exclusive, sublicensable, fully paid licence to use, copy, display and distribute it for the purpose of operating the Services. We may remove Your Content at our discretion if we believe it violates these Terms or the law, or may harm other Users or third parties.
You may not post content that: is hateful, discriminatory or offensive; contains nudity, pornography or scenes of violence or crime; exploits minors or persons under the age of majority; promotes violence, terrorism, fraud or illegal activity; is defamatory or misleading; violates privacy or confidentiality; infringes intellectual property rights; contains malware, spam or unsolicited mass mailings; links to restricted/hidden pages; uses Users for unrelated commercial activity; harms the reputation of any User; or impersonates others.
You may leave Feedback that meets the requirements for Your Content and that: contains only your honest opinion about your real experience; is not posted in exchange for compensation; contains no unrelated advertising; relates only to the relevant Business and does not discredit others; and is not posted on behalf of anyone else.
We may suspend your Account and restrict access if we receive complaints that your Feedback breaches these Terms, we verify at least three such complaints and issue warnings, and you do not remedy the breach.
You agree to use the Site and Services in compliance with these Terms and applicable laws, and warrant your use does not infringe third-party rights. You are responsible for all your activity. Fraudulent, abusive or illegal activity may lead to closure of your Account or suspension of access. Treat our representatives, partners and other Users courteously.
You agree not to (or attempt to): breach any applicable law or these Terms; use viruses or tools intended to damage or interfere with the Site, or intercept data or breach security; place an unreasonable load on our infrastructure (including denial-of-service or spam); scrape or collect data by automated means, create fake accounts, or circumvent technical measures; make unauthorised use of, or access to, our systems; or use the Site in a way that infringes others' rights or is unlawful, defamatory, harassing, deceptive or harmful. Breach may be investigated and may result in legal proceedings.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO WARRANTIES ABOUT THE CONTENT, COMPLETENESS, RELIABILITY OR AVAILABILITY OF THE SERVICES, OR THAT THEY WILL MEET YOUR EXPECTATIONS. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ACCURACY. WE DO NOT GUARANTEE THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, AND WE ARE NOT RESPONSIBLE FOR PROBLEMS WITH ANY PAYMENT SYSTEM.
About Business Services. We do not inspect the Business Services available on the Site — we only provide the venue where Businesses list and sell them. Business Services are provided, listed and sold directly by the respective Businesses, so we make no warranties about their quality, safety or legality. Any legal claim relating to a Business Service you order via the Site should be brought directly against the relevant Business, including for defective services, misrepresentation or injury.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE ARE NOT LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL OR INCIDENTAL LOSS OR DAMAGES, OR FOR LOSS OF PROFITS, BUSINESS OR DATA, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SITE AND SERVICES, ON ANY LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY. WE ARE NOT LIABLE FOR THIRD PARTIES' CLAIMS, FOR YOUR INTERACTIONS WITH OTHER USERS, FOR CONTENT POSTED BY OTHER USERS, OR FOR THE QUALITY, RELIABILITY OR OUTCOMES OF ANY BUSINESS SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY IN CONNECTION WITH THE SITE AND SERVICES SHALL NOT EXCEED EUR 100 (ONE HUNDRED EUROS). THIS LIMITATION IS CUMULATIVE AND DOES NOT DEPEND ON THE NUMBER OF CLAIMS. THESE LIMITATIONS DO NOT EXCLUDE OR LIMIT LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
Our Site may contain links to third-party websites we do not control. You access them at your own risk and are responsible for their terms; we are not a party to those agreements.
You are responsible for resolving disputes with other Users. If a dispute arises between you and us, we encourage you to contact us first. Any dispute relating to your use of the Site or Services, or to these Terms, that cannot be resolved directly shall be subject to the competent courts of the Republic of Estonia. To the fullest extent permitted by law, disputes will be handled on an individual basis and not as a class action. Disputes seeking to protect intellectual property rights, and claims for injunctive relief, are excluded from the requirement of prior informal negotiation. Nothing in this section affects any mandatory consumer rights you may have under the law of your country of residence.
Entire agreement and severability. These Terms constitute the entire agreement between you and us regarding the Site and Services and supersede prior agreements. If any part is found unenforceable, the rest remains in effect. Failure to enforce a right is not a waiver.
Assignment. You may not assign these Terms without our consent. We may assign them or subcontract our obligations.
Applicable law. These Terms are governed by the laws of the Republic of Estonia, without regard to conflict-of-law rules, and without depriving you of mandatory consumer protections of your country of residence.
Indemnification. You agree to indemnify and hold us and our affiliates, officers, agents, contractors and employees harmless from any claim or liability (including reasonable legal fees) related to your use of the Site and Services or your breach of these Terms or applicable law.
Please review our Privacy Policy and Cookies Policy, which describe how we handle personal data and cookies. Note that a Business you interact with is the controller of the personal data it processes about you through its Organization; please direct requests about that data to the Business.
These Terms remain in effect while you use the Site and Services. You may stop using them at any time by closing your Account. We may suspend or terminate your access if you breach these Terms or applicable law, without liability. Provisions that by their nature should survive termination (including warranty disclaimers and limitations of liability) will survive.
Questions about these Terms? Contact us: