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Loyalty Cards

Bonuses are awarded automatically on every completed order — no plastic cards or stamps. Every morning, AI shows you which customers with accumulated balance need a personalized bonus reminder to return before they go to a competitor.

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Free plan forever · no credit card · first loyalty card set up in 2 minutes

Starta.one is an AI CRM for service businesses. It combines online booking, client management, finances, team scheduling, and marketing in one system — configured and operated by AI. Over 1,000 businesses use Starta.

Sound familiar?

Customer forgot their loyalty card — we spend 30 minutes searching the book

You have 800 customers with loyalty cards. Today three of them showed up without theirs. Admin flips through the journal by last name, gets confused, suggests 'come back with your card next time'. Customer leaves feeling like their discount was 'revoked'. A program designed to retain customers just frustrates them instead.

Customer has $30 in bonus credits — and has no idea

Customer visits you 8 months in a row, accumulated a serious balance — but that balance only 'exists' in your accounting software. Customer gets no SMS, doesn't see the app, can't remember how much credit they have. After two missed visits, they go to a competitor where 'at least they talk to you'.

I don't know what my loyalty program costs

Once a month admin says 'we gave out $210 in credits'. Is that worth it? How many of those customers came back a SECOND time because of the bonus versus how many would've taken a discount anyway? Without a 'bonus → visit → revenue' link, the program becomes just an expense.

What's included

📊

Accumulation and discount cards

Set up bonus accrual rules: percentage of order total, fixed bonus per visit, or tiered discounts. All automatic.

👤

Digital-only — no physical cards

Customers authenticate with their phone number. Bonuses appear in the Starta.one app and at booking. No one will forget their card at home.

🔄

Automatic bonus accrual on every visit

When an order completes, bonuses are awarded instantly. No manual entry needed — the system handles it all.

📅

Flexible redemption rules

You decide how many bonuses can be redeemed at once, which services they apply to, and whether there's a minimum spend. Full control over your program.

🔔

AI knows exactly which customer needs a bonus offer today

AI looks at accumulated balance and behavior: customers with $30 in credits who haven't booked in 21 days get 'You have $30 in bonuses — book by the 15th or they expire.' No guesswork — admin gets a ready-made list of 5–10 customers with personalized messages every morning.

📊

AI alerts you to at-risk customers before they churn

AI tracks each customer's unique booking cycle (books every 3 weeks, every month, etc.). If a customer with $30 in bonuses misses their usual booking window, AI flags 'at-risk' and prepares a personalized offer (double bonuses on next visit, for example). They come back before they switch to a competitor.

What if it worked like this?

Today
With Starta.one
Admin stamps paper card, on 10th stamp customer gets free visit
Bonuses award automatically on every completed order. Customer sees balance in app
Customer forgot card — admin spends 30 minutes searching journal by name
Authentication by phone number. Bonuses appear automatically, no journal, no disputes
Bonus balance 'just exists' — customer doesn't know about it and won't use it
AI tells you daily: 'Text Anna — she has $30, her usual booking cycle is 7 days overdue'
'We gave out $210 in credits last month' — that's all we know
Report: total credits given, % of revenue, count of customers who returned thanks to bonus (vs. those who'd have come anyway)
Customer hasn't booked in 5 weeks — we do nothing, we forget
AI flags at-risk, prepares SMS with double bonus before they leave for a competitor

How it works

1

Create a loyalty card

Choose the type (accumulation or discount), set your bonus accrual and redemption rules. Takes 2 minutes.

2

Customers get the card automatically

On first visit or booking, customers automatically receive a digital card linked to their phone number. No forms, no sign-ups.

3

AI manages the program for you

Bonuses are awarded automatically when orders complete. Customers see their balance in the app. AI generates a daily 'who to text with a personalized bonus offer' list and flags at-risk customers. Admin just hits send.

Why not use a paper card or separate loyalty app?

The most common alternative to digital loyalty cards in service businesses is either paper cards with stamps or a standalone app (like LoyaltyPlant or UDS) disconnected from your calendar. Here's why both hit a wall at 500 customers:

Paper cards with stamps

Customers forget them (statistically, 40% of the time), stamps smudge or get forged, cards get lost — the program 'resets' and customers feel cheated. Without data on who accumulated what and when they last visited, you have no tool to win them back — just hope they come on their own.

Standalone loyalty app (UDS, LoyaltyPlant, Plastek)

Customer installs another app, forgets password, deletes it after a month. Admin has to manually enter the discount at checkout — and forgets to do it 30% of the time. Payouts appear as a separate expense line that has no connection to revenue — you're paying for loyalty without knowing if it works.

General discount for 'regulars'

'I've seen you three times — here's 10% off.' Next visit, a different staff member: 'Are you a new customer?'. Tracking based on memory means random discounts. Long-time customer treats it as expected — when you remove it, they churn, going to a competitor who 'valued their years of loyalty'.

🔍 Free

Find out how many customers you could retain

AI will show you what percentage of your customers aren't coming back and how loyalty cards could change that.

Pricing

Starta Lite

Free

Access to StartaAI

  • StartaAI - built-in chat assistant, helps use CRM and simplify business management.
  • Access only for the business owner
  • Personal booking website
  • Unlimited bookings
  • SMS notifications to clients
  • Calendar and bookings
  • Vacation and schedule management
  • Push notifications in the Starta.one app
  • Integration with your website
  • Placement on various platforms to promote services
Start with Lite

Frequently asked questions

How much do loyalty cards cost at Starta.one?

Loyalty cards are included in the Starta.one Pro plan. There is no limit on the number of cards or customers.

Calculate the cost of the plan
Number of employees
License duration
8.99€6.29€ /month75.52€ per 12 Months
Continue with this plan
Do I need physical loyalty cards?

No. Everything works digitally — customers authenticate with their phone number. Bonuses appear in the Starta.one mobile app and on the booking page.

Can I set up different programs for different services?

Yes. You can create multiple loyalty cards with different rules — for example, double bonuses on premium services or a special card for VIP customers.

How does AI help with loyalty cards?

AI does two things admins typically don't have time for: 1) Every morning it builds a 'who to send a personalized bonus offer to today' list — customers with accumulated balance and overdue booking cycles get SMS with a personal message and ready-to-send text; 2) it finds at-risk customers before they churn and prepares an offer (double bonus on next visit, complimentary upgrade). Admin just hits send. AI turns on automatically with loyalty cards — no extra setup needed.

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