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Simpler than any CRM

Orders for Your Massage Business

Control every client visit, from their first sports massage booking to activating a 10-session package, while keeping a complete history of treatments and preferences for flawless service.

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Starta.one is an AI CRM for service businesses. It combines online booking, client management, finance, team scheduling, and marketing into a single system — configured and operated by AI. Over 1,000 businesses use Starta. For massage businesses, Starta's order management truly shines: our AI understands your industry's unique needs and tailors the system to your specific workflows.

Business by the Numbers: Massage Studio

−20 год
hours of admin work
3
treatment rooms on average
60
Visits per week
€2,700
Weekly revenue

Managing orders allows you to accurately track appointment schedules, especially when a client is undergoing an intensive anti-cellulite massage or a lengthy therapeutic massage. The administrator sees payment status and remaining sessions in real-time, making it easy to offer a 5-session package renewal right after a treatment. This eliminates calculation confusion, helps account for medical contraindications in a timely manner, and ensures stable income for the studio through clear planning of rebookings.

Sound familiar?

🚫

Clients don't complete their massage course

Massage requires regularity for results. Without reminders, clients keep postponing the next session, disappear, and never finish the course — you lose revenue and outcomes.

You can't answer the phone during a session

A massage therapist can't pick up mid-session. Every missed call is a potential client who books with your competitor instead.

How Orders Help Complete Massage Courses and Prevent Studio Downtime

A common challenge for massage studios is clients interrupting their course of treatments after the second or third visit. For example, anti-cellulite massage or lymphatic drainage massage only show visible effects after a full cycle, but clients often forget about regularity. The orders feature allows you to not just record payment, but also link each visit to a specific package. This creates a psychological commitment for the client and financial stability for the business, as prepayment for a course guarantees a full schedule for weeks in advance.

When a massage therapist with a schedule sees in the order that it's already the fifth 60-minute session out of ten planned, they can timely remind the client about the need for the next visit or offer an additional service, such as hot stone therapy, to enhance the effect. Order tracking provides a complete history of interaction: what types of massage the client prefers, whether they had specific reactions to cream-oil, and what results were achieved previously. This prevents situations where a specialist starts work without understanding the prior history.

Furthermore, clear control of order statuses solves the problem of empty slots. If an order wasn't confirmed or a client canceled a visit, the system instantly displays the available time on the schedule. This allows for quickly offering the freed-up spot to another client waiting for a sports massage or Thai massage. Thus, every working hour of the therapist is utilized as efficiently as possible, and the studio's profitability increases by reducing the number of missed sessions.

Why massage studio owners pick Order Management

Three day-to-day moments where the difference is obvious.

1

How it works today

Massage requires regularity for results. Without reminders, clients keep postponing the next session, disappear, and never finish the course — you lose revenue and outcomes.

2

What Starta changes

When a client comes in for a classic massage, the system instantly creates an order card with all service details and the assigned therapist.

3

The bottom line

Order Management takes over the part of running a massage studio that quietly eats 1-2 hours a day — no spreadsheets, no chasing replies, no fatigue mistakes.

What you get

📅

Automatic Conversion of Bookings to Orders

When a client comes in for a classic massage, the system instantly creates an order card with all service details and the assigned therapist.

🔄

Selling Course Packages and Tracking Expiration

Process 10-session packages directly within the order interface and track package expiration dates to ensure regular client visits.

👤

Adding Cream-Oil and Related Products to the Receipt

During a 60-minute session, easily add professional cream-oil or an additional lymphatic drainage massage to the order without creating new documents.

🔔

Flexible Status Management and Course Payment

Control the status of each visit from the initial inquiry to final payment, including course prepayments for the financial security of your studio.

📊

Automatic Deduction of Consumables Based on Service Tech Cards

The system automatically deducts disposable materials and oils after a hot stone therapy or sports massage is completed, keeping your inventory accurate.

How it works

1

Visit Registration and Pre-Session Consultation

The client arrives at the studio at the appointed time. The administrator opens the automatically created order, which already includes the client's medical contraindications and preferences.

2

Adjusting Services During the Massage

If, during a 90-minute session, the therapist decides to change technique, they can easily switch from a relaxation massage to a therapeutic massage directly within the active order.

3

Finalizing Payment and Booking the Next Visit

After the treatment, you accept payment or deduct a session from a package. The system automatically suggests creating the next order to ensure continuity of the course.

🔍 Free

Free AI Audit for Your Massage Business

Our AI will analyze your business in 5 minutes and show you how much time you can save by automating your orders.

Pricing

Starta Lite

Free

Access to StartaAI

  • StartaAI - built-in chat assistant, helps use CRM and simplify business management.
  • Access only for the business owner
  • Personal booking website
  • Unlimited bookings
  • SMS notifications to clients
  • Calendar and bookings
  • Vacation and schedule management
  • Push notifications in the Starta.one app
  • Integration with your website
  • Placement on various platforms to promote services
Start with Lite

Frequently asked questions

Is Starta a good fit for a massage studio?

Yes. Starta adapts to the specifics of your industry — from services and pricing to payroll and analytics. The AI takes massage studio workflows into account and helps you get the most out of order management.

How much does Order Management cost?

Starta Lite is free. Starta Pro pricing depends on team size and license duration. Calculate your exact price in the calculator above on this page.

Can I add both services and products to one order?

Yes. Each order can include any combination of services and products. Everything is totaled together for a single payment and appears in one receipt.

Does Order Management track specialist performance?

Yes. Every completed order is attributed to a specialist. You can analyze revenue per specialist, average order value, and number of orders over any time period.

How do I account for a client coming in for a couples massage with different services?

You can create two separate orders linked to the same time slot on the schedule, where each guest selects their own service, for example, a Thai massage for one and a Shiatsu for the other. This allows for accurate calculation of compensation for two different therapists.

Can I set an expiration date for a package through the order system?

Yes, when processing an order for a 5-session package, you set its expiration date. If the client doesn't use all visits by this date, the system automatically updates the remaining status, encouraging clients not to postpone their therapeutic massage.

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