Automate recalls for vaccinations and routine check-ups to keep your patient’s medical record up to date and your therapist’s schedule full without extra calls from the receptionist.
Starta.one is the AI CRM for service businesses. Everything for running a Veterinary Clinic in one system — from patient booking to vaccination recalls — while AI handles the routine. Over 1,000 businesses already run on Starta.
Clinic operations become predictable when every patient gets timely reminders for deworming or annual vaccination. If a surgeon schedules pre-op tests before a procedure like sterilization, the client automatically receives instructions on anesthesia preparation. This minimizes OR delays and ensures your inpatient ward won’t sit empty. Pet owners feel professionally cared for, and you consistently get repeat visits and pharmacy revenue.
Routine vaccinations, parasite treatments, follow-ups — without reminders, owners postpone visits. That's bad for the pet's health and your revenue.
Scheduling, rescheduling, treatment questions — the phone rings non-stop. The receptionist can't both greet visitors and manage bookings.
In veterinary business, most income depends on regular preventive care. Yet owners often forget when the last vaccination was or when deworming reminders are due. Without a systematic approach, clinics lose up to 30% of potential visits just because clients forget. Automating this process turns one-time visitors into regular patients whose medical records stay updated with current health data.
When a therapist prescribes a complex treatment course, it’s crucial every diagnostic visit happens on time. Automated SMS messages 24 and 2 hours before appointments drastically reduce no-show rates. The receptionist no longer wastes hours calling clients to confirm X-ray or check-up appointments. This frees time for quality consultations in the waiting area and selling related products in the vet pharmacy, directly boosting the average check.
Special attention should be given to prep for complex procedures. If a patient is booked for castration or sterilization, automatic reminders inform the owner about essential pre-op tests and fasting rules. This minimizes risks during anesthesia and prevents last-minute cancellations due to improper preparation. Such an approach not only improves treatment safety but also ensures steady utilization of the OR and specialists.
Three day-to-day moments where the difference is obvious.
Routine vaccinations, parasite treatments, follow-ups — without reminders, owners postpone visits. That's bad for the pet's health and your revenue.
The system sends messages automatically when it’s time to update your patient’s vaccination passport, encouraging repeat visits.
Reminders for appointments, vaccinations, and routine check-ups
The system sends messages automatically when it’s time to update your patient’s vaccination passport, encouraging repeat visits.
Remind owners about required pre-op tests and fasting rules before the surgeon starts the procedure.
Filter your database by animal type or last visit date to invite owners for annual check-ups or deworming.
Automatically collect feedback after the therapist’s appointment or ultrasound procedure.
Track the effectiveness of SMS campaigns about promotions on feed or medications and monitor communication costs in real time.
The receptionist creates an appointment for a check-up, ultrasound, or X-ray, entering the owner’s contact info and patient’s name.
The system instantly schedules reminders: 24 hours before to confirm the visit and 2 hours before with instructions on anesthesia or procedure prep.
If the owner cancels via the SMS link, the slot instantly frees up for another patient needing urgent castration or sterilization.
Pet owners book 24/7, choosing doctor and service
Doctor and examination room schedules without conflicts
Patient card: breed, age, vaccinations, conditions, prescriptions
Medication tracking: stock levels, expiry dates, usage
P&L report: profitability per service and specialist
Doctor payroll calculated automatically
Analytics: occupancy, popular services, client retention
AI will analyze your business in 5 minutes and show how SMS reminders can reduce no-show and increase repeat visits.
Access to StartaAI
Extended access to StartaAI
14 days free • No card required • We'll transfer your data from another CRM
Yes. Starta adapts to the specifics of your industry — from services and pricing to payroll and analytics. The AI takes veterinary clinic workflows into account and helps you get the most out of sms reminders & broadcasts.
SMS reminder functionality is included in Starta.one Pro — no extra charge from us. The cost of the SMS messages themselves depends on volume and carrier (typically $0.02-0.04 per message). With 200 bookings/month that is $4-8 in SMS costs vs the typical +30-40 extra visits from reduced no-shows — ROI of roughly 10-15x.
The cost of SMS depends on the recipient's country. Estimated minimum prices on the Pro plan:
🎁 With the Pro plan — 100 SMS as a gift every month. This is enough for ~50 typical appointment reminders.
View rates →Yes. The default settings are 24 hours and 2 hours before the visit (optimal for salons). You can configure your own scheme: 1 hour before, 3 days + 1 day, or 2 hours only. You can set a different scheme for different service types (earlier for expensive treatments, later for quick ones). Everything is configured in the templates.
From Starta.one's side — no limits. The number of SMS messages depends on your balance: you top up your SMS balance via standard payment and can send as many as you need. Real-time cost control — you can see how many SMS were sent today / this week / this month, what they cost, and how much balance remains.
AI does two things: 1) Personal copy for each client — instead of a generic '-15% for everyone', AI reviews each dormant client's history and writes an individual SMS ('Olena, it has been 8 weeks since your last colour — shall I book you in for Wednesday at 17:00 with Masha?'). Conversion of these personal SMS to a visit: 18-25% vs 2-3% for template broadcasts; 2) Send-time optimisation — AI knows when each client usually reads their SMS and sends at their time. It A/B tests copy variants and optimises per segment. Broadcasts stop being a spam campaign — they become individual communication.
Yes, you can create unlimited templates for different service types. For surgeries, add reminders about anesthesia, and for hygiene procedures, just the time and clinic address.
You can filter clients who haven’t visited in over a year and launch a mass campaign inviting them for their annual check-up. This lets you work effectively with your “sleeping” database without calling centers.